CONTACT DETAILS
E-shop name: www.tenpocit.cz
Operator: tp e-shop s.r.o.
Registered office, contact address and premises of the hairdressing studio:
Lublanska 652/53, 120 00 Prague 2
ID: 19720157 VAT number: CZ19720157
Studio reception phone: +420778515138
Eshop infoline: +420608396910
INFORMATION
Information about the goods and the price provided by the seller are binding except in the event of an obvious error. Prices are presented including all taxes (e.g. VAT) and fees, except for the costs of delivering the goods.
Information about accepted payment methods can be found in the All about purchases section.
The seller does not charge any fees depending on the payment method, except for cash on delivery.
Acceptance of an offer with an amendment or variation is not acceptance of the offer.
Confirmation of the content of a contract concluded in a form other than written form, which shows deviations from the actually agreed content of the contract, has no legal effect.
Acceptance of unsolicited performance by the buyer does not constitute acceptance of the offer.
The photos shown on the store's website correspond to the goods sold.
DELIVERY OF GOODS
The seller delivers the goods to the buyer in full, no later than 5 days from the order confirmation, unless a different delivery period is specified for the individual goods. If the goods are stated as "in stock", the seller will ship the goods no later than two working days. The buyer is obliged to take over the goods and pay for them. The buyer is advised to check the goods as soon as possible upon receipt.
The seller will send the documents for the goods, in particular the tax document, receipts and certificates, to the buyer immediately after receipt of the goods, no later than two days after receipt of the goods by the consumer.
If requested by the buyer, the seller will confirm in writing the extent and duration of his obligations arising from defective performance and how the buyer can exercise his rights arising from them.
Delivery options and their prices are clearly listed in the Shipping section.
ORDER CANCELLATION AND WITHDRAWAL FROM THE CONTRACT
The buyer may withdraw from the contract within 30 days from the receipt of the goods or the last part of the delivery, regardless of the method of receipt of the goods or payment. The specified period is intended to allow the buyer to become reasonably familiar with the nature, properties and functionality of the goods.
The buyer is entitled to withdraw from the contract at any time before the goods are delivered.
The buyer shall send or hand over the withdrawal from the contract to the seller within 30 days. The buyer does not have to state the reason for withdrawing from the contract. To facilitate communication, it is advisable to state the date of purchase or the number of the contract/sales document, bank details and the chosen method of returning the goods.
The seller is obliged to refund the buyer an amount fully corresponding to the price of the goods and the paid delivery costs within 14 days of withdrawal from the contract, in the same way as he accepted the payment from the buyer. If the seller offers several options within a certain method of delivery of the goods, he is obliged to replace the buyer with the cheapest of them. The buyer is obliged to send or hand over the purchased goods to the seller no later than within the same period. The goods should be returned to the seller (not cash on delivery) complete, preferably in the original packaging, and must not show signs of wear or damage. The costs of returning the goods are borne by the buyer.
If the buyer returns the goods in person at the seller's premises, the seller will return the above payments to the buyer within 7 days of withdrawal from the contract.
The seller is not obliged to return the received funds to the buyer before the buyer hands over the goods to him or proves that he has sent the goods to the seller.
If the returned goods are damaged due to a breach of the buyer's obligations, the seller is entitled to claim compensation for the decrease in the value of the goods against the buyer and offset it against the refunded amount.
Exceptions: The right to withdraw from the contract cannot be exercised in contracts for the supply of digital content, if it was not delivered on a tangible medium, or in contracts for the provision of services, in both cases provided that the performance was carried out with the prior express consent of the buyer before the expiry of the withdrawal period; in contracts for the supply of services or goods (including alcoholic beverages), the price of which depends on fluctuations in the financial market independently of the seller's will; in contracts for the supply of goods modified according to the buyer's wishes or for his person and in contracts for perishable goods, in goods that have been irretrievably mixed with other goods or removed from a sealed package and cannot be returned for hygiene reasons; in the supply of sound or video recordings or computer programs, if the buyer has broken their original packaging; in the supply of newspapers, magazines or other periodicals; for contracts for accommodation, transport, catering or leisure provided on a specified date or for contracts concluded on the basis of a public auction pursuant to the law governing public auctions.
The Seller is entitled to withdraw from the contract at any time before delivery of the goods if, for reasons attributable to third parties, he is objectively unable to deliver the goods to the Buyer within a period reasonable under the circumstances and/or if it becomes apparent that the Buyer has breached a previously concluded contract with the Seller.
The seller also informs the buyer that the contract is not concluded if there are justified doubts about the true identity of the buyer or in the case of obvious errors in the information provided about the goods or price.
RIGHTS AND OBLIGATIONS FROM DEFECTIVE PERFORMANCE
Quality upon receipt
If the goods received have defects (e.g. they do not have the agreed or legitimately expected properties, are not suitable for the usual or agreed purpose, are not complete, their quantity, size, weight, or quality do not correspond to other legal, contractual or even pre-contractual parameters), these are defects in the goods for which the seller is liable.
The buyer may, at his request, claim from the seller a free removal of the defect or a reasonable discount on the price within two years of taking over the goods; if this is not disproportionate to the nature of the defect (in particular if the defect cannot be removed without undue delay), a request for the delivery of a new item without defects or a new part without defects may be made, if the defect concerns only this part.
If repair or replacement of the goods is not possible, the buyer may request a full refund of the purchase price upon withdrawal from the contract.
Within six months of receipt of the goods, it is assumed that the defect in the goods already existed at the time of receipt of the goods.
The seller is not obliged to satisfy the buyer's claim if he proves that the buyer knew about the defect of the goods before taking over or caused it himself.
In the case of used goods sold, the seller is not liable for defects corresponding to the degree of previous use or wear and tear. In the case of goods sold at a lower price, the seller is not liable for a defect for which the lower price was agreed. Instead of the right to exchange, the buyer has the right to a reasonable discount in these cases.
Legal rights from defects
The seller is liable for defects arising after receipt of the goods within the 24-month warranty period or within the shelf life stated in the advertisement, on the packaging of the goods or in the attached instructions.
Within this period, the buyer may file a complaint and, at his/her option, request the following for a defect that constitutes a material breach of contract (regardless of whether the defect is removable or non-removable):
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removal of the defect by delivering a new item without the defect or by delivering the missing item;
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free removal of the defect by repair;
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a reasonable discount on the purchase price; or
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refund of the purchase price based on withdrawal from the contract.
A material breach of contract is one that the party breaching the contract knew or should have known at the time of concluding the contract, and that the other party would not have concluded the contract if it had foreseen the breach.
In the event of a defect that constitutes a non-material breach of contract (regardless of whether the defect is removable or non-removable), the buyer is entitled to have the defect removed or to a reasonable discount on the purchase price.
If a removable defect occurs repeatedly after repair (third complaint for the same defect or fourth for different defects) or the goods have a larger number of defects (at least three defects simultaneously), the buyer may exercise the right to a discount on the purchase price, exchange the goods or withdraw from the contract.
The seller is not responsible for defects resulting from normal wear and tear or failure to follow the instructions for use.
For selected goods, the seller undertakes to offer the buyer an extended contractual warranty.
For selected goods with a price over CZK 3,000, the seller undertakes to provide the buyer with a free extended contractual warranty lasting at least 36 months.
COMPLAINT HANDLING
The buyer is obliged to file a complaint with the seller or the person designated for repair without undue delay after discovering the defect. If he does so in writing or electronically, he should provide his contact details, a description of the defect and a request for the method of handling the complaint.
The buyer is obliged to inform the seller of the right he has chosen when notifying the defect, or without undue delay after notifying the defect. A change of choice without the seller's consent is only possible if the buyer has requested the repair of a defect that proves to be irreparable.
If the buyer does not exercise his right to a material breach of contract in time, he has the same rights as in the case of a non-material breach of contract.
The buyer is obliged to prove the purchase of the goods (preferably with a proof of purchase). The period for settling the complaint runs from the moment of filing (notification) of the complaint. The buyer shall hand over or deliver the goods to the seller or to the place designated for repair at the same time as or subsequently to filing the complaint. The goods should be packed in suitable packaging during transport to prevent damage, and should be clean and complete.
The seller is obliged to decide on the complaint without delay, no later than within three working days, or on the fact that an expert assessment is necessary for the decision. The information on the necessity of an expert assessment will be communicated to the buyer within this period. The seller will handle the complaint, including the removal of the defect, without undue delay, no later than within 14 days of its application, unless the seller and the buyer agree in writing on a longer period. After this period has expired, the buyer has the same rights as if it were a material breach of contract.
If the seller refuses to remove the defect in the item, the buyer may request a reasonable discount on the price or withdraw from the contract.
The warranty period is extended by the period from the filing of the complaint until its settlement or until the time when the buyer was obliged to collect the item. If the goods or part thereof are replaced, the seller's liability applies as if it were a purchase of new goods or part thereof.
If it is not possible to monitor the status of the complaint settlement online, the seller undertakes to inform the buyer about the settlement of the complaint by e-mail or SMS, at his request.
In the event of a justified complaint, the buyer is entitled to compensation for reasonably incurred costs.
PERSONAL DATA PROTECTION
Information on personal data protection can be found in the Personal Data Protection section.
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DISPUTE RESOLUTION
Mutual disputes between the seller and the buyer are resolved by general courts.
The buyer, who is a consumer, has the right to out-of-court settlement of a consumer dispute arising from a purchase contract or a contract for the provision of services, in accordance with the Consumer Protection Act (No. 634/1992 Coll.). The entity authorized to carry out out-of-court settlement of a dispute is the Czech Trade Inspection Authority. More information is available on the website
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Out-of-court settlement of a consumer dispute is initiated exclusively at the consumer's request, and only if the dispute has not been resolved directly with the seller. The request may be submitted no later than 1 year from the date on which the consumer first exercised his right, which is the subject of the dispute, with the seller.
The consumer has the right to initiate an out-of-court dispute resolution online through the ODR platform available on the website
This procedure is not mediation under the Mediation Act (No. 202/2012 Coll.) or arbitration under the Arbitration Act and the Enforcement of Arbitration Awards (No. 216/1994 Coll.) and its use does not affect the parties' right to address their claim to the Czech Trade Inspection Authority or to the court.
During the duration of the negotiations on the out-of-court settlement of the dispute, the limitation and preclusion periods under the Civil Code do not run or begin to run, unless one of the parties to the dispute expressly refuses to continue the negotiations.
The seller undertakes, if the buyer agrees, to strive to fulfill dTest's recommendation.
Supervision of compliance with obligations under the Consumer Protection Act (No. 634/1992 Coll.) is carried out by the Czech Trade Inspection (
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OTHER
For the purposes of these terms and conditions, the buyer is understood to be a consumer, which is a person who, unlike the seller, when concluding and fulfilling the contract is not acting within the scope of his business activity or within the independent performance of his profession.
For the purposes of these terms and conditions, the seller is understood to be an entrepreneur who, unlike the buyer, acts within the scope of his business activity or within the independent performance of his profession when concluding and fulfilling the contract.
Other matters not listed here are governed by the Civil Code (No. 89/2012 Coll.), the Consumer Protection Act (No. 634/1992 Coll.) and other legal regulations, as amended by later legal regulations.
The contract and related issues are governed by Czech law.
Changes to the terms and conditions in any form other than a mutually agreed written form are excluded.
These terms and conditions are effective from March 1, 2022.